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MaryLandT
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I also want this issue fixed in no time, kirkjmiller.

 

Let me share an update about the ongoing investigation. After checking here, the INV-83565 is still in progress. 

 

However, there's a workaround you can follow at the moment while our Engineering Team continues to find a permanent fix.

 

  1. Go to the Banking page.
  2. Click the Gear icon on the right-side menu.
  3. Uncheck Enable suggested categorization and Show suggested rules from the Transactions details section.
    enable category.PNG

 

I also suggest contacting our QuickBooks Online Service Team so they can add your account to the investigation. That way, you'll receive updates about the status of the issue via email.

 

Here's how to contact them.

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Choose Search, then Contact Us.
  4. Enter a brief discussion of your issue, then hit Continue.
  5. Scroll down and choose how you want to connect with them.

 

If you prefer to call our line, please browse this article and dial the phone number provided at the Can't get signed in? section: QuickBooks Online Support.

 

I'm always  willing to assist you with other QuickBooks concerns you might encounter in the future. Assistance is a comment away. Take care and have a great weekend ahead!

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