Thank you for joining this thread, texastj.
I want to ensure that your transactions are properly recorded in QuickBooks Online (QBO). I need more information about what you're experiencing so that I can provide the best answer.
Did you encounter any error codes or messages while matching the payment to the invoice? What happens when you match the invoices to the credit memo?
While waiting for your response, feel free to browse following links for further information on how to manage refunds, credits, and other customer-related tasks:
I appreciate any additional information you can share. I'm looking forward to working with you again.
