Thanks for getting back with the Community, salliethorn-gmai.
 

Since your account's balance in QuickBooks isn't matching the actual bank account's balance outside of your books, I'd recommend reviewing the opening balance.
 

Here's how:
 

1. In your left navigation bar, go to Accounting, then Chart of accounts.
2. Find the account on your list.
3. Click View register.
4. Search for its opening balance entry. It should say "Opening Balance Equity" in the Account column.
5. Take note of your opening balance entry's date and amount.

Next, you'll want to compare its opening balance with the official bank records:
 

1. Sign in on your bank's website. You can also use a statement for this part.
2. Check the account's balance for the same day as its opening balance in QuickBooks.
3. Compare your two balances.

If the opening balance in QuickBooks doesn't match your bank records, correct it by selecting the opening balance entry and editing its balance in your Deposit column, then save the changes.
 

In the event your balances match, you entered a correct opening balance and will want to move on to reviewing the account's register.
 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.
 

If there's any questions, I'm just a post away. Have a great day!