Thank you for posting in the Community, sallie. Let me assist you with your concerns about the in-Quickbooks balance and the bank balance in QuickBooks Online (QBO).

There are several reasons why your bank register balance in QuickBooks Online is different from your actual bank balance. These would need to be rectified when you ascertain the cause of the mismatch.

Balances may not match for several reasons:

• Outstanding transactions
• New transactions for a connected account
• Duplicate transactions
• Edited or deleted transactions
• Credit card (liability) account

On the other hand, manually entered transactions in QBO affect the In-QuickBooks balance. That said if you have transactions that have been manually entered into your company file the amount will add up or vice versa to the QuickBooks balance.

You’ll also want to check out this article to find out the recommended fix for the mentioned reasons: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

If you have other concerns with any QuickBooks-related matters, please let me know by posting them in this thread. Have a good one!