I'm here to help you update your Amazon bank connection issue, @lcrowe1.

Let's begin with basic troubleshooting steps to isolate the issue if this is a browser problem. You can try using a private browser to help fix this problem.

Here's how: 

• Google Chrome: Ctrl + Shift + N 
• Internet Explorer/Firefox: Ctrl + Shift + P 
• Safari: Ctrl + Shift + N

If this works, go back to your regular browser and clear its cache to refresh the page and eliminate any glitch from occurring in the system.

Additionally, here's a link that can give more details about connecting an Amazon Business account to QuickBooks Online: Business account to QuickBooks Online.

Also, I am adding an article for future reference in categorizing transactions in QuickBooks Online: Categorize and match online bank transactions in QuickBooks Online.

Let me know if you have any questions or concerns about using the Amazon Business account. I'm always here to help. have a great day.