We'd really want to have this sorted out, EldercareLLC.

Please know that the Community is a public forum and we're unable to view accounts in this platform.

To make sure that this is taken care of, I've forwarded your inquiry to our QuickBooks Payments Team. At the moment, someone is already reviewing all the cases in your account as well the transactions that are placed on hold. 

I will get back to this thread and share updates as soon as I have them. Please check your inbox from time to time for any notifications about the deposit.

The Community is always here if you need anything else.