I can share some information on how to add your company file for INV-83565, @lisabbscott.
You can reach out to our Customer Support Team to be added to the list of affected users and receive an email notification once we resolve the issue.
Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Provide us with some information about your concern.
- Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
- You'll now be provided options on how to connect to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
In the meantime, you can uncheck the Remember category selection and Show suggested rules from the Transaction details section. Check out this article for more information: Set up bank rules to categorize online banking transactions in QuickBooks Online.
Please know that you can always drop by here if you need any help with your account. I will be happy to assist you further. Have a wonderful day!
