Our priority is to fix your concern that you are currently experiencing, @mac999. I am glad that you've shared your sentiment and experiences through our Community forum.

I wanted to help you, however, I need further information to thoroughly determine the root cause of your issue. I'd like to know the name of your bank and what exact error message you encountered when accessing the downloaded transactions in QuickBooks Desktop. Besides, may I ask what option you use when you download these transactions? Is it via web connection or direct connection?

Your response will be greatly valued. Please feel free to reach out to us at any time by clicking the Reply button below. Enjoy your day!