I am having the same problem. A deposit is on hold. No email was sent. No answers given. I am beyond frustrated. I am in tears writing this. We are a new, family owned small business. As everyone knows, it is hard starting off as is. Then you tack on all these extra hidden fees here and there. THEN your money that is rightfully YOURS is being held from you for no reason at all. This can't be legal!!! If it is a security thing, ok. Then make it a 24/7 ability for us as paying users to access a way to review and approve something. Or at LEAST speak to an actual person. I am tired of generic computerized answers. Not only that, but I have searched hours upon hours trying to figure out what I did wrong. I am a reasonable person. I understand things happen. But when it affects my family, my children, that is a whole new level. Companies like this make it really hard for us.