Hey there, @Userke.
Thanks for chiming in on this thread. Let me point you in the right direction to get this handled.
The best route would be to contact our Customer Support Team so that we can review your account with you to see why this is happening. Here's how:
- Go to the Help icon in the top right-hand corner.
- Hit the Contact Us button/hyperlink.
- Enter your question and click Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Keep us updated on how the call goes. I'm only a post away if you need me. Have a splendid day!
