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Thanks for reaching back out here, Bravura!
I appreciate the efforts you have made so far. I recommend calling us in to double-check some settings and so forth by doing a screen sharing. No worries, this will be in a secure environment. Here's how to connect with us:
- Go to the Help menu.
- Hit the Contact Us button
- Enter "callback" in the "What can we help you with?" section.
- Select "Let's Talk"
- Pick the "Get a call" option to connect with us.
Let me know how the conversation goes. The Community has your back, so please let me know if you need any additional assistance. I hope you enjoy your day. Be safe and take care.