It's nice to have you here, @Bravura.
I want to ensure this is taken care of. First, may I know if you've received an error message? Any information can help us resolve the issue.
In the meantime, let's do a manual update to refresh the connection between your bank and QuickBooks Online (QBO).
Here's how:
- Go to the Banking menu.
- Choose the bank account you're having problems with under the Bank and Credit Cards section.
- Select the Update button in the upper right corner.
- Click Update Now.
If the issue persists, let's access your account through an incognito window to rule out the possibility of a webpage problem. You can refer to these shortcut keys below:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once fixed, I recommend clearing your browser's cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.
We can also download the bank transactions manually and import them into QuickBooks. Then, download CSV files of your transactions. I've included the following articles below for more insights:
Once everything is good, you can begin categorizing and matching your online bank transactions to post them into the appropriate accounts.
You might want to keep these links handy for reference about the process of reconciliation:
Let me know if you need further assistance with your online bank feeds. I'm always available here to help. I'll keep an eye out for your response. Take care.
