Hi, FTN. If I were in your situation, I'd feel the same way. 

Please know that we don't intend to create unnecessary problem for you and your client.

Let me make it up to you by directing you to the best support available. Note that the security and privacy of your account are our top priorities, and Community is an open forum. 

If you haven't already, I recommend getting in touch with our Payments Support team. They can pull up our account and verify the status of your payments. You can contact them through this link: Contact Payments.

We appreciate your patience and understanding on this matter.