Thanks, ElisseK. I hadn't heard the CSV excuse. A completely unrelated file type. What a crock! Seems like they tell every user who complains a different story.

My daughter's company switched from desktop QuickBooks to QBO several months ago, and the stories she tells are horrifying. So many desktop features that they relied on are missing. But they have gone all-in and might have reached a point of no return by now. She says they have not been doing attachments, so at least this PDF bug isn't adding to their grief.