I appreciate you performing some troubleshooting steps to fix the matching issue in QuickBooks Online (QBO), @GS321.
I want to ensure you can find a match for your bank deposits so you can get back to working order.
Have you tried using the filters available when finding a match? If you haven't yet, I suggest doing it so. You can follow the steps shared by my colleague LieraMarie_A above.
If it doesn't work, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. To reach them, you can follow the steps below:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Select Contact Us.
Once your matching issue is resolved, you can proceed with reconciling your bank account. This will help make sure your QuickBooks transactions match your bank statements.
Don't hesitate to come back to this post and let me know how it goes, @GS321. I'll be around to provide further assistance.
