I know this is a late add, but OMG Intuit is AWFUL!  I started a business last year and chose QBO for my bookkeeping because, silly me, I assumed Intuit would be able to integrate within it's products and I've used Turbo Tax for years.  Clearly I need to reevaluate my options moving forward.  Intuit obviously has no interest in the customer experience.  And I tried to get help...but nothing.  I got an email with some links to articles I'd already found on my own and when I tried to reply to the email...surprise!...invalid email address!  WTH, I can't believe that in this day and age a company has absolutely NO interest in addressing what is obviously a recurring, constant pain point for their customers.  I hope everyone starts boycotting this company so that maybe they'll get a clue.