We appreciate you following the solutions shared in this thread and informing us of the outcome, MelLightbody. The information will lead us to the next step in resolving your banking issue.
We'll have to review your online banking connection to identify the cause of the issue. Thus, you'll have to contact our QuickBooks Self-Employed (QBSE) Support for further assistance. One of our specialists will gather some personal data to pull up your account.
Then perform in-depth troubleshooting steps to rectify the issue. They will also walk you through the process of implementing the permanent solution (when it becomes available).
To get the support information:
- Go to the Assistant menu from the top bar to open the QB Assistant window.
- Enter a brief description of the issue in the Type something field.
- Tap the I still need a human menu to view the support options.
- From there, choose Message an agent to start a conversation or Get a callback to speak with an agent.
To learn more about the various support hours and types, click here. You can use the following resource to efficiently manage your transactions, taxes, miles, and other QBSE-related tasks: Community guide.
If you need further assistance while working in QBSE or have additional questions about your bank transactions, click the Reply button and post them in the field box. I'll get back to make sure you're taken care of.
