Hello there, @sooverit2,

This is not the kind of service we want you to experience while using the program. I also understand how important it is to sort this out as soon as possible, and I know how frustrating it is to exert effort in performing troubleshooting steps to resolve this reconciliation issue. 

However, to ensure that your concern will be addressed accordingly I recommend contacting our QuickBooks Online (QBO) Support Team as per what my colleagues above have suggested. They have the tools to check on your account and investigate the root cause of the problem. They also provide a glance session to accurately guide you on ways to resolve the issue.

Here's how: 

1. On your QBO account, select Help (?).
2. Click the Search tab to get started:
3. Select Contact Us.
4. Enter the topic of your concern.
5. Click Continue.
6. Choose either Chat, Appointment, or Callback.

I'll also include this article to learn what to review so you can start reconciling: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

We're looking forward to this issue getting resolved. Don't hesitate to leave a reply if you require further assistance with reconciliation in QBO. The Community team is here to help you anytime. Keep safe.