We'd really want to have this sorted out for you, Bevingdall.
Interest payments are paid out proportionally to each envelope based on their balances. It's calculated at the end of each statement cycle. Your cycle starts on the day your account was approved.
If your account was approved at the end of the month (the 29th, 30th, or 31st), your statement cycle starts on the 1st of each following month.
Since you have not received it yet, I would recommend reaching out to our QuickBooks Payments Team. They can take a look at your payments account and check the status of the interest payments. Here's how to reach out to them:
- Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
- Type in "talk to a human", then press Enter.
- Click Contact Support Team, then type in "bank error" and press Enter once again.
- Select No, I still need help, then choose Contact Support Team.
- Look for the Chat option and click on it.
Let me also share these articles for more details and references about this feature:
Let me know if you're able to talk to one of our support agents about the interest. You can also post more questions if you need anything else from us.
