Thank you for your prompt reply, @weslaughton.

Yes, you’re correct! Since every transaction is syncing to your QuickBooks Online (QBO), your OneSaas application is working well. To address your concern about matching transactions, every transaction synced from your Shopify account to QuickBooks Online (QBO) will reflect in the App transactions window. That said, you’ll only have to click the Add or Match under the Action column to match them.

Moreover, regarding the sales tax reports, QuickBooks will calculate sales taxes as long as it is mapped correctly upon integration. Therefore, generating sales tax reports are available. Regarding that, we have also received reported issues about sales taxes being unavailable when pulling up reports. With this, our product engineers are already investigating this matter and diligently working on a fix to seamlessly get you back to business.

If you’re experiencing the same diagnosis mentioned above, this may be caused by the ongoing issue. Hence, you can contact our Technical Support Team to ensure you get added to the list of affected users and get updated via email once a fix is available.

Feel free to reply in this thread if you have more questions about app transactions. I’ll get back as soon as I can. Have a good one!