This is becoming ridiculous, I have had this ongoing issue for 12 months now, sometimes it works for a few weeks then it stops. You contact QB and the person wont have a clue what you are talking about, will connect with you to try and resolve despite advising them that I have followed every step they will advise, including removing the link and trying again, use incognito modes, use different browser etc etc. 

The advice that you can download a CSV file doesnt help as this will duplicate transactions, does not show merchant fees, does not separate individual transactions between credits and debits, you have to manually go into the CSV and make the adjustments yourself.

Just a simple Google search will show this problem has been going on for years but still not resolved, I will no doubt receive a copy and past reply expressing concerns and asking me to contact help, **** goes right back to the start of this post****