I appreciate your efforts in trying to resolve this banking issue, @kbtx. I'm here to help you isolate the issue.
Currently, there aren't known issues about PNC Bank transactions not updating in QuickBooks Online.
Normally, the most-visited pages in QBO open in 10 seconds. Although QuickBooks Online is a web-based service, it also depends on the processing speed, RAM size, and Internet connection bandwidth of your computer or device to function as intended. Performance might be impacted by weakness in any area. System requirements for QuickBooks Online might help you identify the cause of weak performance, so be sure your system satisfies them.
Make sure your internet is stable. Then, log in and manually update the transactions to your QBO company using an incognito page to check if it has something to do with the browser. See below for the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works, then you'll need to go back to the main browser and clear your regular browser cache. This helps prevent any unusual browser behavior moving forward.
If not, try using another compatible browser you haven't used yet. Otherwise, get in touch with your financial institution to check if the trouble comes from their end. They'll also advise you on the best resolution.
Once everything is in order, you may also find these guides helpful when handling bank transactions in QBO.
Hope this goes well so you can get back into business soon enough. Let us know if you need more help with banking or QuickBooks. We're available 24/7 to back you up. Stay safe and have a good one!
