Welcome to the Community, Ep45. Thanks for choosing our products. I'm here to guide you in resolving your problem.
As mentioned by my colleague above, your financial institution controls how and what transactions are sent to the program. That said, you may need to reach out to your bank to check why the deposits are also shown as payments.
After you delete the transactions downloaded from your bank's records, they will go back to the For review tab. From there, you can exclude the duplicate payment and categorize the correct deposit again. This will ensure that your books always match your real-life statements. Feel free to follow the steps below:
- Go to Bookkeeping.
- Choose Transactions, then select Bank transactions.
- Click the tile of the appropriate account, then head to For review tab.
- Tick the checkbox of the identical payments and tap the Exclude option.
- Click the correct transaction to expand the view, then categorize or match it again.
Once done, let's manually mark the entries as reconciled in the register so your account will be balanced the next time you perform a reconciliation. I'll show you how to do it:
- Choose Accounting from the sidebar menu.
- Go to the Chart of Accounts tab.
- Find the account and click View register.
- Locate the transaction, then select it.
- In the checkmark ✔ column, keep clicking the box until you see the letter R and Hit Save.
Finally, here's an article that you can read to help streamline the review process of your online banking transactions: Set up bank rules in QBO.
You're always welcome to visit this thread again if have follow-up questions about bank feeds. Just add the details below and I'll get back to you as soon as possible.
