Thanks for reaching out to the Community, @Pilley.
I've checked that we have an ongoing investigation about the banks not syncing or connecting. Since refreshing your account didn't fix the issue. It would be best if you can get in touch with our Support Team to check and verified this further and our engineers can add your account information to the list of affected users and attach your case to the INV-78627. Any progress will be communicated via email. Please follow these steps to get our contact information:
- Open this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Online.
- Select a topic and a sub-topic.
- Click Get Phone Number.
On the other hand, to stay updated with the QuickBooks news and updates, you may visit our QuickBooks blog.
Feel free to add a post/comment below if you have any other banking questions, I'd be glad to help you. Wishing you the best!
