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Replying to:
JamaicaA
QuickBooks Team

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Hi there, @drichweb.

 

I understand how time consuming it is when something isn’t working the way you need it. I can also see how inconvenient it is to come across the transactions you’ve already matched or ignored.

 

There’s an in progress report about the ignored transactions reappearing in Bank Feeds. Please know that our team is actively working on this. Rest assured that there's a progress being made. 

 

If you’ve tried all the possible troubleshooting solutions outlined by my colleagues above, I recommend reaching out to our Support Team. They’ll be able to add you to the list of affected users. This way, you’ll be notified if any more information becomes available via email. 

 

Here’s how:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help
  2. You can also press F1 on your keyboard to bring up the same Help panel. 
  3.  Select Contact Us, then give a brief description of your issue.
  4. Click Continue.

 

You’ll want to read through these articles to learn more about managing your bank transactions seamlessly:

 

 

Once everything is settled, check out this guide to ensure your books are balanced: Reconcile an account in QuickBooks Desktop.

 

Shoot me a reply if I can be of additional assistance while working in QuickBooks Desktop or if you have any follow-up questions in mind. We're just around to assist you.

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