Good morning, @labels1.
I appreciate you coming back and letting us know those steps didn't work for you.
The best route would be to get in touch with our Customer Support Team for further assistance. They'll be able to use a screen share to review your account with you. Here's how:
- Go to the Help menu.
- Choose the QuickBooks Desktop Help option.
- Press the Contact us hyperlink/button.
- Enter your question and hit Let's talk.
- Scroll down and pick to Get a callback.
It's that easy!
Keep us updated on how it goes. We're always here to have your back. Wishing you and your business continued success!
