Hi there, @Kim3.
Thank you for sharing the workaround to ensure your downloaded banking transaction has the correct name of a vendor. Now can you tell me if you've got the same results after following the suggestions discussed by my colleague above?
If yes, recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket to let our engineering team investigate the root cause of why such a problem is persisting. To do so:
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter a few words describing how the payee name field of your downloaded transactions is not working as expected in the What can we help you with? text area.
- Select Continue.
- Click Chat with us or Have us call you to connect with our team online.
Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your concerns about QuickBooks. Stay safe!
