I appreciate you for joining the thread, @ML613.
I can imagine the hurdle you've been through when trying to fix this issue. I'll point you in the right direction of support to help you sort this out.
Since the issue persists on your end when matching a payment, I'd suggest contacting our QuickBooks Online Support Team. They have the tools to look further into your account in a safe environment and investigate this matter to give you a possible fix.
Here's how you can reach them:
- Click the Help menu.
- From the pop-up panel, go to the Search tab.
- Click the Contact Us button.
- In the text box, type in your concern.
- Click Chat with us.
When reaching support, please see our availability hours to ensure your concerns will be sorted appropriately.
Feel free to visit again in the Community if you have any other QBO-related concerns. I'm determined to help you succeed. Keep safe always.
