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Replying to:
ChristieAnn
QuickBooks Team

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Hi there, KCARR7.

 

I understand that things have been challenging for you and I can see that you want to connect your bank to QuickBooks Online with the updated URL. With this, I'll be sharing details on how connecting your bank to QBO works and I'll ensure you can perform alternative ways to achieve your goal.

 

When you connect a bank in QuickBooks Online, it depends on your bank's agreement. That said, only your Financial Institution can confirm if they support connection to our program. 

 

Please know that we currently don't support the bank yet after the website updated the URL. Since you already sent the request, rest assured that we are looking into adding the bank. However, please remember that we don't have any control as to when your bank will allow the connection to QBO.

 

On the other hand, if you need to bring in transactions as soon as possible in QBO, I suggest getting transactions from your bank or credit cards and manually importing them into QuickBooks Online. 

 

Here's how:

 

  1. Go to Banking from the left navigation bar.
  2. Click the drop-down arrow beside Update, then select File upload.
  3. Click Browse to attach the downloaded CSV file and click Next.
  4. From the QuickBooks Account drop-down list, choose the account and click Next.
  5. Map fields according to your CSV format and choose Next.
  6. Click Yes when prompted to import now.
  7. Click Let's go once ready to import them.

 

You can open this article to see further details and how to complete the process: Manually upload transactions into QuickBooks Online.

 

Once done, you may refer to this article to see steps on how you can review your bank and credit card transactions by matching or adding them to avoid duplicate entries: Categorize and match online bank transactions in QuickBooks Online.

 

Please know that you can always get back to this thread if you have any other questions related to connecting your bank. I'm always here to help, KCARR7. Have a great day.

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