Thank you for joining the conversation, PoolGuyMB.

I recommend contacting our QBO Support, so they can do a screen-sharing session to check this further. You can contact them today before 6 PM PT.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter a sentence to describe the issue and click Continue.
4. Choose Start a chat or Get a callback.

If you have other concerns, you can visit us back here in the Community. Take care and have a good one!