Hi there, Bchapss.
I'm here to help fix the issue you're having with check deposits in your QuickBooks Online (QBO) app.
To check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.
Here's how to do it:
- Go to Menu ☰ and tap Help & Feedback.
- Select Refresh Data.
- Tap Refresh to confirm.
You might want to learn how the QBO app works. Here's an article you can read for more details: QuickBooks Online app overview.
In case you need it, I'm adding this article that tackles managing and adding bank deposits for further guidance: Add a bank deposit in QuickBooks Online mobile.
I also suggest visiting our website for more tips and other resources you can use in the future: Self-help articles.
Please leave a comment below if you have follow-up questions about deposits or anything else. I'm always here to assist. Take care.
