Hi 9130

Welcome to the frustration zone.

As you can appreciate, many on this thread have tried to get to the "definitive" answer as to whether this was a deliberate change or a software issue(something broken). It's more than unfortunate that the help/chat/employees have yet to officially report back to me their findings. All I've been reported back on is that there is an issue. We all know what, exactly, is the issue! The issue is that it used to open attachments with a tab without needing to download it again, and now it doesn't.

It seems either one of two things have happened by reading the answer you received from the "help" team for me to reflect upon. 1. You at least received a response that "it's working exactly as designed", although it seems there is a missing followup to their answer....SINCE WHEN?. I have received no formal correspondence of that myself, but I sure tried to keep them from wiggling off the hook for an answer. I opened a case, am supposed to be on an investigation email ticket, yet I have nothing...NOTHING... to corroborate what you've been told.  I did everything I was told to do. They left me abandoned. My QBO employee closed my case file without my answers, or even the response that you received. 2. The second thing that comes to my mind is that the answer you received was either ....true...or a false brush off. If it were true, it sure wasn't designed that way until the first week of November. It could have been a false response. I don't know because the monitors, employees etc of this thread very apparently give totally useless advice to try multitudes of suggestions, none of which have worked. They then disappear into the never-world for which I wonder if they actually thought they answered our questions or are actually afraid to find the simple answer, and point us to the official site.The thought comes to mind that it's a brush -off, because the responses to date alone deserve point that direction. Oh, let me stop right there, because they think they've solved our questions by suggesting to get a QBO Care team and end with... CHEERS, Bing, bang, boom...Bob's your Uncle! Glad to have helped solutions.

  I DID do, as many of those, look-alike-bot helpers suggested, and am back to ground zero.

The following is my opinion only.

I've thought about this and can say I'm beginning to think that this was a deliberate change. It could likely have been made to be more beneficial for them to have the storage of attachments into another server, fixed a bloated software operating system, ...or any other reason. Possibly even to make things better for the entire user experience or to reduce their costs....whatever? It's like saying we had to amputate your arm, sorry you can't use it like you used to, but you're still able to work, right? That's just where I lean right now.  But the point that really bugs me, is that with the effort that we've all invested, no one has definitively answered me. I feel that if this were a deliberate change that there is ABSOLUTELY no reason, why "all" employees/help/chat aren't fully aware of this TODAY and be in a position to provide a simple 1. yes we know we changed it. 2. we are not putting it back. 3. we did it for these reasons.

 I think the supervisors of any employees answering in this forum, or QBO Care team are clearly not doing a very good job either occasionally auditing their teams responses for satisfaction, or keeping their employees up to date with fact sheets of items that they need to read regarding software changes. No matter how you look at it, it's a big FAIL.

Now, I'm curious to see if an actual monitor/supervisor reads this or ...heaven forbid....bots. Maybe they might want to see why my case was closed without an answer to this whole simple issue, seeing as there were, and are, employees giving out many useless responses.