I hear you, @gainesproductions. I want to ensure this matter is addressed timely.
I hear you and thank you for the confirmation you shared discussing how you manage to contact the company's support of the purchased item. I'm here to ensure you get the best help available so you're able to process this transaction.
Saying the amount has been taken out of your checking account yet the transaction is still pending, I'd recommend contacting our Merchant Services Team. A specialist online can pull up your account on file and determine why the such transaction is in pending status. Let me show you how.
- Go to Help.
- Select Contact Us.
- Enter a few words describing how you wanted to accomplish your goal for today in the What can we help you with? field.
- Click Continue.
- Choose a channel where you wish to connect with our dedicated support.
I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Mondays-Fridays. Use this article to learn more: QuickBooks Payments Support.
Now to get everything you need to know about cash flow planners and envelopes, here's an article for reference: QuickBooks Checking Account - The FAQs.
I've got you covered if you have questions about your checking account in QuickBooks Payments. You can leave a comment below so that I can further assist you. Take care always!
