Hi there, @vanderson. 

As per checking our tools, I have found out that the investigation about Chase bank is already closed and resolved. But since you still encounter the problem, I suggest contacting our QuickBooks Support Team. They have the tools to check the root cause of this issue and might raise a new investigation.

To reach them, please follow the steps I shared above. Ensure to review their support hours to know when agents are available.

For future help, you can visit our Help Articles hub for QuickBooks Desktop if you need related references in managing your account and other related transactions.

If you have other questions concerning QuickBooks, let me know in the comment section below. I'm always here t help. Have a good one!