Hello, JBurke15.
In QuickBooks, It is always our top priority that our customer's account is secured with us. Since it's involved money QuickBooks would like to ensure that you are the owner of the account. This is the reason why they asking for prove of identity, like picture of your Photo ID.
Since you only had a paper issued ID. I suggest reaching out to our Customer support team. One of our agents will be able to pull up your account and help you with this matter.
Here's how to reach them:
- Select the Help menu.
- In the Assistant window, enter Talk to a human.
- Enter your brief concern in the field.
- Click I still need a human until you see the Get help from a human option.
- Choose a way to connect with our support.
To ensure you'll be assisted immediately, our support is available from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For more info, please check our support hours.
Keeping your account safe is one of our top priorities. We work together here as a team to make QuickBooks a secure place to do business. Have a great day!
