Thank you, NHRiverGal. I sat through a webinar I found there a couple of weeks ago, thinking it might offer a chance to ask about the attachment anomaly. But they made it clear at the outset that they would not entertain any support questions not related directly to the subject of the webinar. I did write down another support phone number that appeared at the end. I called it, but one of the first things the robot voice asks for is your "pro advisor level." I don't have one so I hung up. As you mentioned, this thing seems to be intended for accountants, and more specifically accountants who have clients using QuickBooks. Perhaps someone who works in that capacity could inquire. The number is [removed].