Hi AbegailS

I can't believe that you suggested what you did for me to attach a jpg file. You clearly didn't take the time to read the entire thread before making that suggestion.  In fact, by doing so, you have reinforced my secondary issue that employee help, on this thread, and so many others, is futile. Attaching a jpg gives no different results than attaching a pdf. It still opens to a download window. I'd suggest you try testing your QBO as I have posted in previous posts in this thread.

By suggesting what you did, you apparently have no idea what the issue is that we've been trying to determine. I have no other conclusion to draw from that. 

Now, for the other vested post participants, I have actually made progress with my case number, which is still being addressed by the help people. I feel as I've had to teach and encourage them every step of the way how to discover the simple issue we've been addressing.

This following e-mail is/was the next response that I received, in my open case number,  that has made me feel I'm making progress. This was received by me around 5pm today. This is the relevant content of that e-mail, edited to protect certain data.

This is Intuit QuickBooks Online Canada Support.

I hope this email finds you well.

This is regarding the case number, "   " with an investigation number attached,"  ".

Anyway, I have found out here that it is an ongoing issue on QuickBooks Online. Here is the thing, let me escalate this issue on our end, by adding your account to the affected ones and also, I will put you in our priority list so that you will be receiving email updates from our engineering team regarding this issue. 

Foremost, we are sorry for the inconvenience it caused to you, but rest assure that this matter has been worked on by the engineering team. We appreciate you contacting regarding this issue and you being patient with us.

In case you still need further assistance with your account, please don’t hesitate to contact us back:
 • Sign in to your QuickBooks Online Company.
 • Select Help (question mark icon) at the top right.
 • Select Contact us to connect with a live support agent.

Thank you for choosing QuickBooks Online!

Sincerely,
QuickBooks Online Support Team

MY THOUGHTS ON THAT RESPONSE

It was stated it was an ongoing issue, so how long has it been ongoing? As an ongoing issue, why are the employees and help people not aware of the issue?

Why did it take this long with back and forth emails to find out it's ongoing?

They've identified the issue is real and yet I personally haven't seen a notice advising customers, now that they have finally acknowledged there is a problem.

 I suppose it could be possible, only certain accounts, have been affected, but I lean to the everyone side at this moment.

As I said, this is progress, but from my viewpoint, but it's still lacking some attentiveness/answers to others?

However, this is only my reporting, Unfortunately, it took a long time to get this far, and I hope other past posters have received suitable follow-up.

Fingers crossed for a re-instatement or fix!