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Replying to:
Roland12
Level 4

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Thanks for the report, NH.

Chat and callback support appear to be our only hope. The supposed QuickBooks employees who chime in here have to be robots. Their comments all follow the same formula, and many sentences amount to gibberish. Then they disappear into the night, never to be heard from again.

I haven't attached a file since this problem began, except to test and then cancel when it still doesn't display. They are piling up in a folder. My hope is that this will magically start working again on December 6. Then I'll pour a margarita and see which happens first: getting my checking register caught up or losing consciousness. I'm afraid if I attach them now, I might have to do it over if and when the problem is fixed (that fear based on my observation that files attached on or before 11/6 are OK, but later ones aren't). With six companies, I cringe at the number of files you must have by now.

My planned workaround if this is not fixed is to make a folder for each vendor inside that existing folder, and make sure the date of each transaction is incorporated into the filename and corresponds with that of the matching line in the check register. I don't see any point in uploading them at all if I will never be able to view them in QBO anyway.

Then I announce my retirement...

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