After my 4 hours online last week with a very nice QBO customer rep, I was told it was being upgraded to the engineering team. I received a follow-up email this morning that I just read this afternoon.  Just checking in on this issue and provided a link if I needed further assistance. So I clicked on it...ugh...another customer rep that hasn't been informed of the issue and barely read the case information when I provided the number, thought the problem was uploading the pdfs. I work with our 6 family-owned companies and love the ease of viewing them all from my home office.  I disagreed with the decision back in 2020 to convert from QB Desktop to QBO.  I was probably right with that feeling.  the problem with not being able to view the pdfs in a new browser tab is I now have to download them to my personal laptop into a folder, save it and then go to the folder to view it because no matter what I do it never opens in the QBO environment. This is not time saving at all as the customers on this thread know. It's junking up my files and now I have to go in & delete them. What concerns me is if it was upgraded to the Engineering team, haven't they tested it in their test QBO that we were asked to try over & over again?  They should be able to tell if it was fixed there.  Why is this so hard for this company?  Whenever I get on with their customer chat, I immediately post the problem, my name, company ID, company name and usually that I've cleared the browser cache, logged out, rebooted, restarted, shut down and started again.   Unfortunately, I was a bit "brisk" with the latest customer rep and asked them if they had read the Case information in full because I knew they did not by the questions they were asking me.  I honestly hope this gets resolved as I do not trust this software at this point.