Hello there.

This isn't the experience we want you to have with your concerns. I've seen you've exerted effort in explaining your experiences. I'm here to provide information and updates.

Please know we'll investigate where our team needs communication to meet expectations. Thus, we can identify a known issue matching their description reported for the UK region. We've forwarded your information, like the detailed account. Rest assured, our engineering team will further investigate the cause of this unexpected behavior. Please bear with us as we work on this.

Keep me posted if you have any other concerns. I'll be around for you. Take care always.