Thanks for trying, OT.

It is baffling to me that nobody from QBO support has yet confirmed to me whether there was a change in the program, or even that changes ever happen at all. A competent support team would have explained how the update process works, when updates are rolled out (is it on a regular schedule, say, once a month?), and whether all users get the latest update as soon as it is released. Actually, a company that has its act together would send an announcement every time listing the changes and new features, with contact info specifically for update-related issues.