Hi Roland12
LOL. Well, we know what wasn't fixed!
BTW...In the interests of following my case, I just received another e-mail. I just received this tonight.
Greetings
Sorry that it took me long to respond regarding on this.
I just wanted to let you know that we need thorough information regarding on this, and that includes the click path and using different browsers as well. We are sorry for this inconvenience, and we acknowledged that this affects the way you usually use QuickBooks. However, we need your cooperation to get the bottom of this specific behavior you're experiencing on your end.
If we have any available time, please reply to the preferred phone number to be contacted so we can continue reporting this concern and we can use another computer.
Best Regards.
QuickBooks Online Canada Support
MY REPLY SENT TO THE ABOVE EMAIL IS AS FOLLOWS...
PLEASE listen to me, as you will find “all” that you need to solve this problem, has already been provided to you, especially to troubleshoot the issue. See my last email to you where I suggested it to you what to try.
My issue is not unique to me. There are “others” with the exact same issue. If you read the thread, from the Quickbooks Community that I attached to this case for you previously, you should know this.
I told you before that you do not need to screen share, work with my browser etc.
You clearly must have access to a Quickbooks Online program. Please use it. Use it as your own test account. Make sure you are running with the same QBO as we all are using, meaning it needs to be on-line.
Open the program. Create an expense, then add any file that qualifies as an attachment that you have handy. Use a pdf file, a jpg file, whatever files are allowed to be attached. Upload the file into the attachment box. Two easy ways. You can drag it over or upload it. I trust you know how to use this feature. Once attached, just save the expense transaction, for your own peace of mind. Once saved, open the expense again by going to the attachment box on the expense entry that you just made. Click to open the attachment you just saved. Now, pay attention. See what that did? My guess, is it will open a new tab in your browser. Unfortunately, that new tab only brings up an option to save the attachment back to your desktop. If you read the whole thread, you’d realize that was not the behaviour of a click to open an attachment prior to Nov 6th, or whenever. That click on the attachment would have immediately opened the attachment, with no need to download it onto your desktop to see it.
You let me know what this experiment does. I repeat, you do not need to screen share, wipe out my cache, change browser settings. If you feel that’s still necessary, then you can do it with your test account. Better yet, if you personally use QBO yourself, you can do the exact same thing to your own computer. You can follow all of the paths or whatever you want. This is not a browser specific issue. This is an issue, many in the thread believe was made by a recent program change, that you and many other employees know nothing about. It seems each and every agent so far has been trying to rediscover the wheel on his own when it comes to this. That is what we are trying to definitively find out amongst other answers to questions that we have about this change as well.
I find it incredulous that you haven’t tried using the program on your own as of yet. It would take you a minute to attach a document anywhere. With me on the phone, allowing Glance etc, it would be a monumental waste of time and settings.
If your company comes back with an answer that it was intentional, please advise me
1. if clients were ever notified of this intentional change, as I clearly didn’t see a notice? Send the communication for same if I missed it?
2. if I missed it then why did you miss this?
3. why did other chat people miss it?
4. are the customer reps going to “all” be apprised of the change going forward, especially if it were intentional/missed?
I am posting this back to the thread as it relates to the topic’s discussion.
I’m trying to help you, help yourselves, at this point.
Thanks for not closing this case yet.
MY THOUGHTS
Let's see what happens next.
