@trailways @JABx3  - I was able to get tagged to the issue without jumping through hoops.  Use help, assist, talk to human, say "US Bank will not connect", whatever the bot provides answer No, it did not help, chose Chat With Us, when the human joins, say "A customer support person told me to get tagged to Investigation ticket INV-78881 as I am having the same problem with US Bank".  After just a few questions, they should tag you without having you test anything.  I was told QB engineers are working with USB engineers to fix the issue.  Hope this helps. 

@MaryLandT @AileneA - it was an error on my part when I used www in the URL for Singlepoint.  I use the same exact link you provided. singlepoint.usbank.com It's not new.  No change.  That's the same address I used in browser and what QB uses for connection.  Browser works, QB doesn't.  No need to reply.  Just correcting my mistake.