I want to make sure you're taken care of, @BillWCH.

You can write "Missing transactions from Chase" as the topic upon reaching out to our QuickBooks support team. Once you're able to talk or chat with our live agents, provide this investigation number to add your company file to the list of affected users: INV-79805. This way, you'll get an update about the resolution status of the investigation.

Once the issue is fixed, you can categorize your bank transactions to put them in the correct accounts. Then, reconcile your bank account when you're ready.

Thank you for your patience while we're working on this, @BillWCH. If you have any other questions about QuickBooks, feel free to them comment below.