I can see the urgency of getting this resolved, @BillWCH. I want to shed some light on the issue you encounter with the Chase bank issue in QuickBooks Desktop (QBDT).
I have checked our records and confirm an ongoing issue about this. And at this time, our product engineers are investigating the root cause and implementing a fix. While they do, I suggest contacting our Support Team to include you in the list of affected users. From there, you'll get a notification once this issue gets resolved.
To reach them, here's how:
- On your QuickBooks account, go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Choose Contact Us.
- Enter the issue or topic in the field box.
- Follow the onscreen instructions.
You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.
Drop me a comment below if you have any other concerns. I'll be sure to get back to you.
