Wow.I just tried to add attachments today. I ran into this very issue. I tried so many things before I went to the on-line chat. I tried the normal fumbling around with searching key word in the help section. I eventually gave up and went to live chat. We've all been in that "therapy window" before. The result is, I have a case number, not that it will help. I'd like to point out that the agent knew nothing of this issue. Am I surprised? No. The two hours I spent could have been avoided. FWIW, I live in Canada. I searched on-line support in the Canadian community before the live chat. I still haven't found anything as good as this thread. I was so frustrated and couldn't help but think others must have had the same issue and I just stumbled upon this under the US side of the community. Go figure!  What I need to know is if this was indeed a deliberate claw-back of our previous functionality? Can any moderator out there please verify that it was an intentional software change made on the Canadian side? Basically, I'd rather know now rather than later. Why keep paying for something going backwards? You should have seen the issues I had with Sync With Square that were never resolved when they forced that conversion.