That is an absurd answer Ashley!  The back team changed it last week, but didn't know notify the front line customer service reps and didn't give them an immediate answer when users started calling?   I've about had enough of QBO after using it for almost 2 years.  I was a dedicated QB Desktop user for over 20 years and can't believe how unfriendly QBO is to do actual bookkeeping and how they disable your ability to view your financial information in a useful way.  Whenever I get on the chat feature, I usually end up knowing more than the customer reps which is really discouraging.  The attachment feature has been rendered useless at this point so why even leave it on transactions?  I haven't received an email about the resolution for this issue at this point.