Hello, Charlottetaylor.

I can only imagine the frustration you've felt after knowing the feature you rely on no longer works. I appreciate your time in acknowledging my colleague's reply and taking this issue with our support agents. 

I'd like to drop a couple of solutions that can help us see the credit card account option again when importing the .QBO file. 

The support person may have missed this during your call, but have you tried doing the solutions outline in the article given by GlinetteC? If not, we can do the following steps to fix this. 

There may be some damaged component within the Bank Feeds, which is why we're unable to see the option for your existing credit card. Turning it off and on can help fix this issue. 

Before doing this, make sure to add and match all of the existing transactions. Turning off the Bank Feeds will remove unmatched or unreviewed records. 

After matching your transactions, let's follow these steps to turn off the feeds: 

1. Go to Lists, then select Chart of Accounts.
2. Find your credit card account, then right-click on it and select Edit Account.
3. Go to Bank Settings.
4. Check Deactivate all online services, then select OK.
5. Proceed with Save & Close.

I'll also add that even if you're not using the Direct Feeds (automatic download), the Web Connect version will always turn on the Bank Feeds feature for your accounts. 

Another thing to try is to toggle the Bank Feeds mode to Classic. This can also help rule out any issues related to the current feed mode. To toggle it: 

1. Go to the Banking menu. 
2. Hover on Bank Feeds,then select Change Bank Feeds Mode.
3. Select Classic mode (Register mode).
4. Re-import your file, then check for the credit card account option. 

We have an article series that talks about the Bank Feeds in QuickBooks. Check the documents out if you need a refresher: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop. 

Speaking of bank transactions, do you need to reconcile your credit card or other bank accounts after categorizing those transactions? I'll add this article in case you need help in the future: Reconcile an account in QuickBooks Desktop. 

I'm up and ready to help you out again if you have more questions about managing your bank feeds within QuickBooks. Drop the details below if you also have concerns related to your entries, reports, and more. I'll see you again soon.