I appreciate you giving out the details of your concern, @Roland12,

I wish you didn't have to go through some issues while using the program. To make sure that your concern will be addressed with utmost priority, I suggest contacting our QuickBooks Online Support Experts. 

Here's how: 

1. Select Help (?).
2. Click the Search tab to get started:
3. Select Contact Us.
4. Enter the topic of your concern.
5. Select Continue.
6. Choose either Chat, Appointment, or Callback.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays 6 AM to 3 PM PT.

Feel free to reply to this thread if you need further assistance with your QuickBooks account. Keep safe.