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Charlottetaylor
Level 2

Problem with Webconnect QBO File

I am running QuickBooks Desktop Premier Plus Contractor Edition 2022.  I import my company's credit card charges into my Bank Feeds via a webconnect file (QBO).  This feature suddenly stopped working.  When I import the QBO File, I select “Use an existing QuickBooks account” like before, but now the account (Credit Card) is not listed; instead, only my payroll accounts are listed.   The only way I can import the charges is if I set up a new credit card account and import them there, but then I have to manually move each individual charge back over to the original credit card account, which takes hours.  This happened in the past, and it was a QuickBooks problem, not a banking problem.  I was forced to upgrade my QuickBooks to solve it.  My QuickBooks is up to date, and I spent hours on the phone with support to no avail.  How do I fix this issue?  Extremely frustrating. 

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